Call Center Representative

Job Title
Call Center Customer Service Representative

Reports To:
Subway Catering Director of Operations

Job Summary
This position is responsible for interacting with customers and franchisee’s by providing information in response to inquiries about Subway products and services.

Duties & Essential Job Functions
Customer Service Representatives are asked to capitalize on sales opportunities, provide quotes for upcoming events, take detailed notes, and ensure the Subway store understands the order requests. 

Phone Sales

Customer Service Representative will be asked to answer phones and respond to customer’s request, sell Subway products and place customer’s orders with the appropriate Subway store and up-sell products and recommend the appropriate products based on fact finding.
 

Payment Processing
Customer Service Representative will be responsible for processing the customer’s credit cards. They will input the card information and provide proper reporting to Subway Headquarters.

Administration
Customer Service Representative will be asked to field all phone calls coming into the call center and transfer them to the appropriate staff member. They will place follow-up calls as time allows and document customer complaints.

Qualifications
Customer Service Representative must posses professional verbal and written communication skills, must to be computer literate with the ability to learn new software applications quickly, must have good communication skills and enjoy working on a team.

Required
 Requires a high school diploma or GED and reliable transportation.  

Schedule
Sunday's and Monday's from 10:00 am to 7:00 pm and Wednesday's from 5 pm to 11 pm.

Compensation and Benefits
$9.00 to $10.00 per hour based upon experience.